Products
1. What types of products do you sell?
We supply a wide range of signmaking and printing equipment, including vinyl cutters, DTF printers, heat press machines, screen printing equipment, and accessories. We also stock consumables such as vinyl rolls, inks, and spare parts.
2. Are your products suitable for beginners?
Yes. We offer both entry-level machines for small businesses and hobbyists, as well as advanced equipment for commercial and industrial use. If you are unsure which product is right for you, our team can recommend the best option.
3. Do your machines come with a warranty?
Yes. All new machines come with a manufacturer’s warranty, and we provide after-sales support for servicing and spare parts.
4. Do you keep spare parts in stock?
We hold a wide range of parts for the machines we supply, ensuring quick turnaround for repairs and replacements.
Shipping
5. Do you ship nationwide?
Yes. We ship products to customers throughout New Zealand.
6. How long does delivery take?
Delivery times vary depending on your location and the size of the order. Most small items are delivered within 2–4 business days, while larger equipment may take slightly longer.
7. Can I track my order?
Yes. Once your order has been dispatched, you will receive tracking information so you can follow your shipment.
8. Do you ship internationally?
At present, we primarily ship within New Zealand. For international inquiries, please contact us directly to discuss options.
9. What happens if my order is damaged during shipping?
If your order arrives damaged, please contact us immediately. We will arrange for a replacement or repair under our shipping and warranty policy.
Services
10. What types of machines do you service and repair?
We provide repair and maintenance services for vinyl cutters, DTF printers, heat press machines, signwriting equipment, and screen printing systems — from small desktop models to large-scale commercial machines.
11. Do you offer nationwide servicing?
Yes. Our technicians travel across New Zealand to provide on-site repairs and maintenance.
12. Can you provide urgent repairs?
Yes. We understand downtime can be costly, so we offer fast-response repair services to get your equipment running again as quickly as possible.
13. Do you offer preventative maintenance plans?
Yes. Regular servicing helps avoid breakdowns and extends the life of your machines. We can create a tailored maintenance plan to suit your needs.
14. How do I book a service?
You can book a service or repair by contacting us through our website or by phone. Provide your machine type, issue, and location, and we’ll schedule a visit.